Support

Frequently asked questions

Short answers to the most common questions. For the detail, everything is in the Knowledge Base.

What the product is

What is Trading Konsole?
It is an intraday cockpit, a single dense screen, for trading futures. In real time it brings together order flow and footprint, L2 book liquidity and CVD, plus the 0DTE options structure (flow, GEX, gamma flip) read on QQQ and SPY and carried onto the futures chart. See all the features.
Who is it for?
For discretionary intraday futures traders who want to read order flow and options positioning without hopping between several tools. It is not a signal service and it promises no returns.
Which instruments does it cover?
You trade futures: the CME index contracts (NQ, ES, YM, RTY) and their micros, plus energy and metals such as CL and GC, through your own broker connection. Options and ETFs are not tradable from the platform: the 0DTE chain on QQQ and SPY is read for analysis only, and a futures to ETF bridge carries those levels onto the futures chart you actually trade (NQ with QQQ, ES with SPY).
Is it a financial adviser, or does it give trading advice?
No. It is an analysis and visualisation tool. Trading decisions stay yours: we provide neither financial advice nor investment recommendations.

Requirements

What do I need to use it?
A recent computer: Trading Konsole is a desktop application for Windows, macOS and Linux. You download it, install it and sign in with your account. Given how dense the console is, a large screen (or more than one) makes a real difference.
What do I have to install?
The desktop app, and nothing else on top of it. To trade for real you also connect your own broker/data feed (see "Data and providers"); we walk you through it at activation time. The options data comes from us, with nothing to configure.
Does it work on Mac, Windows and Linux?
Yes, the desktop app is built for all three. Given the density of the information it is designed for large screens (or multi-monitor on the higher plans).
Does it work on a phone or tablet?
The cockpit is designed for the desktop: it is a very dense console, poorly suited to a small screen. The website and the documentation read comfortably on mobile.

Data and providers

Where does the market data come from?
Futures data (prices and the L2 book) comes from your own data feed, at launch we support Rithmic. The 0DTE options and GEX data, on the Desk plan, is provided by us: there is nothing for you to configure.
Do I need my own data subscription?
For futures, yes: you need an L2 feed (e.g. Rithmic) in your own name. For options on the Desk plan, no, we take care of it. At trial time we tell you exactly what is already live and what needs an account of yours.
What happens if the data connection drops?
Connections reconnect by themselves with a heartbeat and backfill of the missing data; a LIVE / OFFLINE badge at the top always tells you whether the dashboard is connected.

Pricing and plans

Which plans exist and what do they cost?
Three tiers: Free (€0, forever), Pro (€39/month, full order flow) and Gamma (€79/month, +0DTE options and GEX). Launch prices are monthly and indicative. Full plan comparison.
What does the free plan include?
The full-screen futures chart with every indicator except the order-flow and options ones: trend, volatility, oscillators, volume, ICT levels, drawing tools, alerts and the composable workspace. Real trading within a prudent cap (up to 3 micros, with your own broker connection) and simulation with no limits. Footprint, DOM, liquidity heatmap, CVD and everything on the options side (flow, GEX, gamma flip) belong to the paid plans. The Free plan does not expire: it is not a timed demo.
What is the difference between Pro and Desk?
Pro adds the full order-flow suite (footprint, DOM, heatmap, CVD), unlimited indicators, full backtesting, the Expert Advisor and multi-monitor. Gamma includes all of Pro plus 0DTE options with GEX per strike, gamma flip and the futures↔ETF bridge.
Can I change plan later?
Yes: you will be able to upgrade or downgrade from the reserved area, which we are opening. Until then, leave your email and we let you know as soon as subscription management is live.

Free trial

How does the free trial work?
The trial lasts 7 days and covers the Pro and Desk plans. You get the full feature set, no commitment. Request the trial.
Do I need a credit card to try it?
Yes. The card is required to start the trial: it verifies the account and lets the subscription continue without interruption if you decide to stay. Nothing is charged during the 7 days, and you can cancel before the end with a single click from the reserved area.
What happens after the 7 days?
If you do not activate a subscription, access to the Pro/Desk features ends. You can still keep using the Free plan, which stays free.

Licences and activation

How is the licence activated?
After registering, the reserved area gives you an activation key tied to your account. The platform verifies it at start-up and at intervals to keep your plan's features enabled. The reserved area is being opened.
On how many devices can I use it?
On one device at a time. You can install it on more than one machine, but the session is single: opening it on the second signs it out on the first. An offline grace period lets you keep working without a constant connection.
Do I have to be online all the time?
No: there is an offline grace period. For real-time market data, of course, a connection is needed.

Refunds and cancellation

Can I cancel whenever I want?
Yes: subscriptions are monthly and will be cancellable at any time from the reserved area; you stay active until the end of the period already paid for. Subscription management is being opened.
How do refunds work?
Because a free trial is available to evaluate the platform with no commitment, you can check that it suits you before paying. The final refund policy will be published when subscriptions open; for particular cases support is available.

Security and privacy

How do you handle my personal data?
We process data according to the privacy notice and in line with the GDPR. You can unsubscribe in one click from our emails and ask for your data to be deleted.
Are my broker credentials safe?
Data-feed and broker credentials never end up in the code and are managed centrally and encrypted. By default the platform works in paper: real execution requires a deliberate activation (see "Paper and real trading").
Is the platform accessible?
Yes: we follow the WCAG AA standard, honour the "reduce motion" preference and never convey information by colour alone.

Simulation and real trading

What is the difference between paper and real trading?
Paper trading is simulated: orders run against the real book but are not executed on the market, so you can test approaches without risking capital. Real trading sends genuine orders to your broker. Guide to paper trading.
Do I trade for real or in simulation?
Both, and you choose per account. You trade the real book through your own broker account (Rithmic), and the same screen runs in simulation on live data when you want to rehearse a setup without risking anything.
How do I switch between simulation and real?
From the account selector. Each account is separate, with its own position, its own PnL and its own rules: a per-account risk manager applies your daily loss limit and locks the account when it is hit, before any order goes out.
Are there protections against losses?
Yes: a risk manager with a daily loss limit and a trading lockout when it is hit, OCO/trailing brackets, and a trading journal. Risk and journal.

Didn’t find your answer?

Go deeper in the Knowledge Base, or request the free trial: when you start we send you a guide to reading the flow from day one.